Frequently Asked Questions - Technical Support

Below are some of the most frequent questions answered by our friendly and knowledgeable technical support department.

1. Can I install the ExamMatrix Review product on an Apple/Macintosh computer?
We do not support our software in the Macintosh environment.

2. Where is my Installation Code?
It is located on the back of the CD case. If you received an email for a download, the Install Key will be in the email.

3. When I enter my Installation Code, I either get an “Invalid Product Installation Code” error message or the system does not activate my software. What should I do?
Verify that you have entered the Installation Code correctly. Be sure to look at it carefully. Sometimes the letter ‘O’ is actually a zero, and a lower-case letter ‘L’ is the number one (or vice versa).

4. When I try to activate my software via the Internet, I get an error saying I am not connected to the server or the Internet. How do I activate my software?
The activation is being blocked by some kind of security. You will need to either activate manually via e-mail (you will get an e-mail reply), or activate manually via phone (we are open 9:30 a.m. to 7:00 p.m., Eastern Time).

5. Is the ExamMatrix Review software compatible with Microsoft Vista and Windows 7?
Yes, it is. Some of our users have to use the Run as Admin option. Go to the ExamMatrix Desktop icon, right-click on the icon, and select “Run as Admin”.

6. Adobe X Reader: When I attempt to open your electronic Manuals/References with Abobe Reader X, I get the error, “There was an error opening this document. Access Denied.”
The issue is with Adobe Reader X’s new Reader Protected Mode.
Please use the following “fix”:
1.       Open Adobe Reader X
2.       Select Edit, then Preferences from the menu
3.       Select the General tab
4.       Un-check the “Enable Protected Mode at Startup” option
5.       Answer “yes” to the “are you sure?” prompt
6.       Click OK
7.       Close Adobe Reader X

7. Can I print out all of the questions?
No. Our questions are copyrighted and owned by ExamMatrix. In order to protect this valuable company asset, we do not allow you to print all of the questions in the database. However, you may print individual questions. After you answer the question, select Print Question from the drop-down menu under the Session tab at the top of the display window.

8. Tables displayed on my screen are not aligned properly. What should I do?
To fix the tables, we have found that adjusting the setup helps. From the main menu, select Options under Setup. Go to the Display tab, where you will see the “Aspect Ratio Modifier” setting. The default setting is 1.0. Changing that setting to 1.5 or 2.0 should fix the problem. If not, then try some other setting numbers.

9. I have answered all the objective questions correctly. How should I continue my studies?
At this time, you should start using the Take My Own Path or Customize Session. This option offers some excellent advanced study features. You can look at Questions Missed x Number of Times, Study by Category, or do Timed Tests.

10. I am having trouble with my CPE (Continuing Education) course. Who should I call?
MicroMash still owns and maintains the CPE courses. Please call them at 1-800-231-1860.