Pass or Refund Guarantee

To qualify for the Pass or Refund Guarantee, you must:

See and answer all objective questions correctly at least one time.
Spend an average of at least one (1) minute per objective question and
Spend an average of at least fifteen (15) minutes per task-based simulation (in AUDI, FAR, and REG); and twenty (20) minutes per essay question (in BEC). Also, twenty (20) minutes per essay simulation in CMA.
Take the Exam within one year from the date of purchase of your ExamMatrix Review.
To be eligible for the update or refund options, you must achieve a fifty percent (50%) or higher score on the part(s) of the examination for which you submitted Pass Update or Pass Refund Guarantees.

Send a copy of your completed progress files by certified mail or other traceable method to ExamMatrix at: Pass Guarantee Department ExamMatrix, 7991 Shaffer Parkway, Suite 100, Littleton, CO 80127
The files must be postmarked within seven (7) days after you sit for the actual exam.
If you have met all of the above qualifications, you will be eligible for the Pass Refund or Pass Update Guarantee.

Pass or Refund Guarantee

Under this program you are eligible for a refund for the appropriate section(s) of your ExamMatrix Review package, minus shipping and handling. To qualify for said refund, you must send us:

A letter requesting a refund.
A copy of your official examination grades confirming that you did not pass the exam.
If you are reqesting a refund for one part of the exam, and still own other parts, please send back the printed material for the requested part, but you may keep the CD. If this is the only section you own, please return the CD also.
This package must be sent to ExamMatrix within thirty (30) days of receiving your results.

Pass or Update Guarantee

To prepare to retake the exam, you will need to study with the most up-to-date information available. Under this program you are eligible for a free update of the appropriate materials for the next scheduled exam. You must send us:

A letter requesting an update.
A copy of your official examination grades confirming that you did not pass the exam.
If you are requesting an update for one part of the exam, and still own other parts, please send back the printed material for the requested part, but you may keep the CD. If this is the only section you own, please return the CD also.
This package must be sent to ExamMatrix within thirty (30) days of receiving your results.

Eligibility

Pass or Refund Guarantee - To be eligible for the Pass or Refund guarantee option (in addition to meeting the study requirements stated above), your current software purchase must be at the full individual retail price (less any promotional discounts). Pass or Update Guarantee - To be eligible for the Pass or Update Guarantee option (in addition to meeting the study requirements stated above), your current software was either acquired at a discounted repurchase price (renewal/update), or you received the program through a corporate discounted rate. Renewal/update purchases and corporate discount purchases are only eligible for the Pass or Update Guarantee.

Pass or Refund Guarantee

To qualify for the Pass or Refund Guarantee, you must:

See and answer all objective questions correctly at least one time.
Spend an average of at least one (1) minute per objective question and
Spend an average of at least fifteen (15) minutes per task-based simulation (in AUDI, FAR, and REG); and twenty (20) minutes per essay question (in BEC). Also, twenty (20) minutes per essay simulation in CMA.
Take the Exam within one year from the date of purchase of your ExamMatrix Review.
To be eligible for the update or refund options, you must achieve a fifty percent (50%) or higher score on the part(s) of the examination for which you submitted Pass Update or Pass Refund Guarantees.