"I liked ExamMatrix because it kept throwing a variety of questions at me, versus the live review that focuses on one topic at a time. I felt I was very well prepared for the Exam because of ExamMatrix and my scores show that."

Regina Schurman | Lisle, IL

Our Guarantee

Your success is guaranteed! We're so confident you will earn the certification you are seeking with an ExamMatrix Review, that we will either refund your money or provide you with free updated materials in the unlikely event you do not pass.

If you have any questions, feel free to contact us or call us at 800.272.PASS (800.272.7277).


Qualifications


To qualify for the pass guarantee, you must:

  • See and answer all objective questions correctly at least one time.
  • Spend an average of at least one (1) minute per objective question and (30) minutes per simulation question.
  • Send a copy of your completed progress files by certified mail or other traceable method to ExamMatrix at: Pass Guarantee Department ExamMatrix, 8392 S Continental Divide Road, Suite 105, Littleton, CO 80127
  • The files must be postmarked within seven (7) days after you sit for the actual exam.
  • Take the Exam within one year from the date of purchase of your ExamMatrix Review.

If you have met all of the above qualifications, you will be eligible for the Pass/Refund or Pass/Update guarantee.


Pass/Refund Guarantee

Under this program you are eligible for a cash refund for the appropriate section(s) of your ExamMatrix Review package, minus shipping and handling. You must send us:

  • A letter requesting a refund.
  • All your original software and printed materials.
  • A copy of your official examination grades confirming that you did not pass the exam.

This package must be sent to ExamMatrix within thirty (30) days of receiving your results.

Pass/Update Guarantee

To prepare to retake the exam, you will need to study with the most up-to-date information available. Under this program you are eligible for a free update of the appropriate materials for the next scheduled exam. You must send us:

  • A letter requesting an update.
  • All of your original software.
  • A copy of your official examination grades confirming that you did not pass the exam.

This package must be sent to ExamMatrix within thirty (30) days of receiving your results.

Eligibility

Pass/Refund - To be eligible for the Pass/Refund guarantee option (in addition to meeting the study requirements stated above), your current software purchase must be at the full individual retail price (less any promotional discounts). Pass/Update - To be eligible for the Pass/Update guarantee option (in addition to meeting the study requirements stated above), your current software was either acquired at a discounted repurchase price (renewal/update), or you received the program through a corporate discounted rate. Renewal/update purchases and corporate discount purchases are only eligible for the Pass/Update guarantee.


Please view the ExamMatrix End User License Agreement for complete details.